Privacy Policy

Effective Date: 14,November 2024

Information Gathering:

In a broad sense, we gather Personal Information, which may encompass Sensitive Data and other details. "Personal Information" refers to information that can identify and contact a specific individual. Sensitive Data includes optional information (such as photos, profiles, and lifestyle details) that could unveil aspects like ethnic origin, nationality, religion, or sexual orientation. When you share Sensitive Data with us, you are giving consent for its collection, use, and disclosure as per relevant privacy laws. Geolocation information may also be collected with your consent. This data collection can occur through websites, mobile applications, or other online services. By using the Service, you grant us permission to collect, analyze, and store data related to the Service. If you provide personal information through our Service, it will be transmitted to servers in the North America.

Information Provided to Us:

When utilizing our services, you have the option to furnish us with specific details, including:

Account Creation:

• Upon creating an account, you supply us with essential information such as your phone number, email address, gender, date of birth, ethnic origin, nationality, religion, marital status, interest, personality and basic lifestyle information.

Profile Completion:

• When completing your profile, you give consent for us to use the provided information as outlined in our Privacy Policy.

Geolocation:

• The primary purpose of our company is to facilitate connections between nearby users for virtual or real-life meetups. Permission to collect and process your geolocation is sought to identify other users who have agreed to share their location.

Liveness Estimation:

• In an effort to prevent fraudulent signups and fake accounts, we assess your liveness based on a selfie collected during the signup process.

Gold and Shine Package purchase:

• You'll deposit the required amount to the provided bank account. You'll see the instructions when you choose the package you wish to buy.

Customer Care Interaction:

• When reaching out to our customer care team, the information you share during the interaction is collected.

Chat and Content Processing:

• Chats with other members and the content you publish are processed to operate and secure our services, ensuring the safety of our community.

Utilization of Your Information:

Our primary objective is to ensure your positive experience on Darling without any unpleasant surprises! To achieve this, we may employ your Registration and other details for the following purposes:

Sharing Your Information with Others:

With other Darling users

Upon registering as a user on Darling, your Darling profile becomes visible to other users of the Service. If you express interest in someone and they reciprocate, creating a "match," you can engage in a chat with that person, and the content of your chat will be visible to your match.

Third-Party Service Providers:

We enlist the assistance of trusted third-party entities, referred to as "Service Providers," to perform specific functions and offer services on our behalf. The selection of suppliers with whom Darling shares user personal data is contingent on various factors, such as the specific App, Sites, or services a user engages with. For instance, in delivering our services, we commonly engage the following types of suppliers:

• Location: We use Google services to collect location data based on latitude and longitude.
• Authentication Services: Enabling customers to authenticate their accounts, for example, through providers like Dialog (https://www.genie.lk/).

Prior to engaging any Service Providers, we conduct thorough due diligence to ensure they have robust data protection and information security measures in place. Additionally, we only share the personal data necessary for the specific service they are providing. Measures are implemented to maximize the non-attribution of shared data, and our suppliers are bound by stringent contractual obligations, including strict limits on data retention.

In collaboration with law enforcement or when mandated by legal obligations

In situations involving law enforcement or when compelled by legal obligations, we may reveal your information if reasonably required: (i) to adhere to a legal procedure, such as a court order, subpoena, or search warrant, government/law enforcement investigation, or other legal mandates; (ii) to aid in the prevention or identification of criminal activities (subject to applicable law); or (iii) to safeguard the well-being of any individual.

For the purpose of upholding legal entitlements

For the purpose of upholding legal rights, we may also disclose information: (i) if such disclosure would alleviate our potential liability in an actual or impending legal dispute; (ii) as essential to safeguard our legal rights and the legal rights of our members, business partners, or other relevant parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take corrective action concerning unlawful activities, suspected fraud, or other misconduct.

OUR AGE POLICY.

While we aim to make our creation accessible to a broad audience, it is a requirement that users of Darling must be at least 18 years old.

Darling expressly avoids collecting information about or targeting children, minors, or individuals under the age of 18. If we discover that a child, minor, or someone under the age of 18 has registered with us and furnished personal information, we will promptly take measures to cancel that person's registration.

Duplicate Accounts

Maintaining multiple accounts goes against our Terms of Service. The retention of email addresses and phone numbers during this period is a preventive measure to curb the misuse of our services.

Consent and Agreement to Privacy Policy

Please be aware that the aforementioned policy is explicitly outlined in our Privacy Policy and Terms of Service. We document the precise time when each member agrees to these policies.

Your Options Regarding Information Collection and Use

While you have the option to refrain from providing certain information, doing so may limit your access to specific features of our service. This information may be essential for tasks such as user registration, product or service purchases or initiating other transactions.

DATA RETENTION AND DELETION.

Upon deletion of your Account, we ensure its unavailability in the App and initiate the process of erasing your personal information from our systems. However, specific details, including the user name, email, phone number, and date and time of the account deletion, will be retained solely for the following purposes:

• Compliance with Applicable Law: We retain certain information if required by law, such as when App purchases result in the need for tax and accounting records.
• Ongoing Issues, Claims, or Disputes: If there are outstanding matters, claims, or disputes that necessitate the retention of relevant information until resolution.
• Legitimate Business Interests: Information may be retained for our legitimate business interests, including fraud prevention and the enhancement of Users' safety and security. For instance, retaining information may be essential to prevent a previously banned user from engaging in unsafe behavior or security incidents by opening a new account.
• We will keep your data for a duration of two years for analytical purposes and maintaining recordkeeping integrity. This retention period is also essential for preventing fraud, recovering any outstanding fees, enforcing our terms and conditions, undertaking actions necessary to safeguard the integrity of our Services or our users, or engaging in other actions permitted by law.

Warning: Despite the removal of information from your profile or the deletion of your Account, copies of such information may still be visible or accessible if previously shared, copied, or stored by others. We disclaim liability for this, as we lack control over such instances. If third-party applications or websites have been granted access to your personal information, they may retain it in accordance with their terms of service or privacy policies.

Privacy Policy Changes

This Statement is subject to occasional updates, and we reserve the right to make changes at our discretion. In the event of substantial modifications to how we handle your personal information or alterations to the Statement itself, we commit to notifying you through the Services or alternative channels, such as email. Your ongoing utilization of the Services following such notification implies your agreement to the revised terms. We recommend that you regularly check the Statement for the most up-to-date details on our privacy practices.

Contact us

If you have any questions about this Privacy Policy, please contact us by email: [email protected]